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As a health plan, you are in constant contact with your members and potential members. You communicate with them often about benefits, how to use the plan, and how to stay healthy.
Research shows that patients with low health literacy are less likely to use preventive services, and are more likely to use the emergency room. They may not be managing their chronic conditions effectively.
AED's Health Literacy Practice can assist health plans in:
- Designing a needs assessment to identify areas in which members' low health literacy may affect effective use of services.
- Creating a strategy to integrate health literacy into various services and programs.
- Developing and implementing health literacy training for customer service staff.
- Reviewing and rewriting forms, booklets, and other plan publications to increase understanding and retention of information.
- Evaluating efforts to integrate health literacy into services.
Contact us to learn more about how we can help you.
